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Customer Help Centre
Customer Help Centre
61 articles in this collection
Written by
Laura
Getting Started
How do I sign up?
Written by
Laura
Updated over a week ago
How do I contact Thriver?
Written by
Laura
Updated over a week ago
Where can I find your Terms and Conditions?
Written by
Laura
Updated over a week ago
Where can I find your Privacy Policy?
Written by
Laura
Updated over a week ago
Can I follow Thriver on social media?
Written by
Laura
Updated over a week ago
What is Thriver?
Written by
Laura
Updated over a week ago
General Questions
What are the user roles on Thriver?
Written by
Laura
Updated over a week ago
What is the Thriver Culture Expert service?
Written by
Laura
Updated over a week ago
Will the Concierge / Thriver Culture Expert be able to check out on my behalf?
Written by
Laura
Updated over a week ago
Bookings
Can I automatically notify colleagues of booking updates?
Written by
Laura
Updated over a week ago
Where can I browse the services offered?
Written by
Laura
Updated over a week ago
How do I book a service?
Written by
Laura
Updated over a week ago
What are Polls?
Written by
Laura
Updated over a week ago
How do I create a Poll?
Written by
Laura
Updated over a week ago
What are Collections?
Written by
Laura
Updated over a week ago
Can I see the ratings for these services?
Written by
Laura
Updated over a week ago
My booking request was declined. Now what?
Written by
Laura
Updated over a week ago
My booking request was approved. What’s next?
Written by
Laura
Updated over a week ago
How can I reschedule an event?
Written by
Laura
Updated over a week ago
Cancel a booked service?
Written by
Laura
Updated over a week ago
Where do I find the registration link for my booking?
Written by
Laura
Updated over a week ago
Why do participants have to register for the activity?
Written by
Laura
Updated over a week ago
Can I add a booking to my calendar?
Written by
Laura
Updated over a week ago
How can I ask the Service Provider a question?
Written by
Laura
Updated over a week ago
Does Thriver collect and share feedback for each booking?
Written by
Laura
Updated over a week ago
My company can’t use Zoom. Are there any other virtual meeting options?
Written by
Laura
Updated over a week ago
Can I check how many people have registered for the booking?
Written by
Laura
Updated over a week ago
Can I read the reviews of the services?
Written by
Laura
Updated over a week ago
I like the look of a service offered on your platform but I want to change some of the details. Is that possible?
Written by
Laura
Updated over a week ago
A Service Provider has agreed to customize their service for me. What are the next steps?
Written by
Laura
Updated over a week ago
How do I rebook a past event?
Written by
Laura
Updated over a week ago
How do I invite people to my booking with Thriver?
Written by
Laura
Updated over a week ago
Where can I see all orders I placed?
Written by
Laura
Updated over a week ago
Who delivers/fulfills on-site services?
Written by
Laura
Updated over a week ago
Can I book with multiple providers?
Written by
Laura
Updated over a week ago
How far in advance can I place a booking?
Written by
Laura
Updated over a week ago
What if what I am looking for is not listed on Thriver?
Written by
Laura
Updated over a week ago
Troubleshooting and Booking Issues
My food was delivered but something is wrong with the order. What should I do?
Written by
Laura
Updated over a week ago
What should I do if my order is running late?
Written by
Laura
Updated over a week ago
I'm experiencing a technical issue with the website. What do I do?
Written by
Laura
Updated over a week ago
My Account
Where can I manage users in my company?
Written by
Laura
Updated over a week ago
How do I add a Member to my company?
Written by
Laura
Updated over a week ago
How do I add another Manager to my company?
Written by
Laura
Updated over a week ago
How do I remove a user from my company?
Written by
Laura
Updated over a week ago
How do I change someone’s user type?
Written by
Laura
Updated over a week ago
Where can I view my past and upcoming bookings?
Written by
Laura
Updated over a week ago
What are the user roles on Thriver?
Written by
Laura
Updated over a week ago
I forgot my password. What should I do?
Written by
Laura
Updated over a week ago
Health and Safety Guidelines
Communication guidelines: Keeping them in the habit
Written by
Laura
Updated over a week ago
Checklist
Written by
Laura
Updated over a week ago
Office Preparation: Defining the return
Written by
Laura
Updated over a week ago
Office preparation: Keep it clean
Written by
Laura
Updated over a week ago
Office preparation: Keeping a distance
Written by
Laura
Updated over a week ago
Food program management: Create spacious common areas
Written by
Laura
Updated over a week ago
Food program management: Enhancing food safety protocol
Written by
Laura
Updated over a week ago
Communication guides: Keeping them in the loop
Written by
Laura
Updated over a week ago
Billing
How do I pay for my booking?
Written by
Laura
Updated over a week ago
Why am I paying my invoice in a different currency?
Written by
Laura
Updated over a week ago
What currency are Thriver services displayed in?
Written by
Laura
Updated over a week ago
Can I pay for my booking by ACH?
Written by
Laura
Updated over a week ago
How can I send invoices to multiple recipients?
Written by
Laura
Updated over a week ago