Yes! You will be able to send a message to the organizer who initiated the request from within your Service Provider Portal. There are three options to do so:
Login to your portal account and navigate to the relevant request or booking. Click the three dots beside the ‘View Details’ booking and click ‘Message the organizer’.
Option 1:
Log in to your Provider Portal account
Click on the message icon in the top-left corner
Navigate to the conversation with the customer in the list
Option 2:
Log in to your Provider Portal account
Navigate to the request you wish to message the organizer of
Click the three dots beside the ‘View Details’ booking and click ‘Message the organizer’:
Option 3:
Find the booking request in your email inbox
Click “Respond to this request” to be taken to the Provider Portal and log in to your account
Select the ‘Send them a message’ button from the Request Details page, which will open your chat with that customer
When viewing your message inbox, you will see every customer conversation to date in a panel on the left-hand side of the screen.
All interactions with any one customer will remain in one conversation, no matter how many times you communicate with them or how many events they book with you.