When you receive an email with a new booking request, click “Respond to this request”, which will prompt you to log in to the provider portal.
Once logged in, you’ll land on that specific request’s details page.
Review the request and, if the customer has given alternate dates/times, select the one that works best for you.
Enter the number of virtual meeting links required. For most experiences, only one link is needed; however, if you run experiences that require more than one link based
on headcount, this is your opportunity to account for that.
The last step is to approve or decline the request.
Approving a Booking Request
From the Request Details page in the provider portal for a specific booking request, click “Approve request”.
A pop-up will appear where you can review the booking details one last time. If everything looks good, click “Approve request”.
If you change your mind, click “Never mind” to be taken back to the Request Details page.
Declining a Booking Request
From the Request Details page in the provider portal for a specific booking request, click “Decline”.
A pop-up will appear where you can enter a note to the customer to let them know the reason for the decline. Once you’ve entered your note, click “Decline this request”.
If you change your mind, click “Never mind” to be taken back to the Request Details page.
