User roles offer different permission settings throughout the Thriver platform and are assigned to people within the same company. There are three types of user roles on Thriver:
Manager
Concierge
Member
A manager is able to:
Create, edit, and confirm all bookings placed by themselves and/or a concierge user
Oversee user management
Invite new users to the company and assign their user roles
Choose whether a concierge is permitted to confirm bookings on behalf of manager
Control feedback collection settings
View the name of who requested and who confirmed bookings
Re-book past bookings, whether placed by themselves or a concierge user
A concierge is able to:
Create and edit all bookings placed by themselves
Confirm bookings they’ve placed if granted that permission by a manager
Only view bookings they have requested and/or confirmed*
Invite participants to bookings
Create custom collections and polls to share with the entire company
*All bookings requested and/or confirmed by a concierge user can also be viewed by any manager within that company.
A member is able to:
Create, edit, and confirm all bookings placed by themselves
Only view bookings they have requested and/or confirmed
Invite participants to bookings
Create custom collections and polls to share with the entire company