What is your Order Edit & Cancellation Policy?

Need to make a last-minute change, or even cancel an order? We understand that things come up, and have worked with our caterers to be as accommodating as possible. You can make changes to or cancel an event with the following notice:

  • Events up to $1000 require 24 hours for edits cancellation
  • Events between $1000-$3000 require 72 hours for edits/cancellation
  • Events greater than $3000 require 5 days for edits/cancellation

Any changes/cancellations that fall outside of these requirements are at the restaurants’ discretions, and may have an associated fee. You can email our team at support@platterz.ca to make a request.