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How can I ask the service provider a question?

Have a question about an experience? If so, you can ask the Service Provider directly! There are a few ways to do this.

Before requesting to book:

Login to your Thriver account and click on the ‘Experiences’ icon from the menu on the left-hand side:

From here, click on the experience you’re interested in knowing more about. Scroll down and click on the Service Provider’s name to be taken to their profile. From here, you will see the option to send an inquiry directly to the Service Provider:

After requesting to book:

If you have submitted a booking request, you can ask the Service Provider a question directly from your Activities Dashboard. 

To do so, login to your Thriver account and click on the ‘Activities’ icon from the menu on the left-hand side:

Click on the relevant activity and select ‘Message Provider’ from activity details displayed:  

This will open your Thriver inbox and begin a conversation with the provider for the activity. If you have had a conversation with the provider in the past, it will reopen the same chat and you will continue to message from here. All correspondence with one provider will remain in the one thread.

Inbox:

You also have the option to access all previous messages and conversations with Service Providers from your inbox within your Thriver account. 

You can do so by logging into your Thriver account and clicking on the message icon from the menu:

You can click on any past conversation and send a new message to the respective provider. 

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