My Treat card got declined at checkout - What should I do?

There are a couple of steps you can take to uncover the reason for a card decline. 

  1. Ensure that the total purchase amount does not exceed 3x the card balance. Click here to know more about your top-up limit.
  2. Verify that your purchase is within your company's Treat plan. You will be able to find out more about your Treat plan by reaching out to the admin of your company. 
  3. Verify that your billing address corresponds to the zip code associated with your treat card. You will be able to find your zip code under the Treat Card tab in your account. 
  4. Check that your transaction was made within your plan period. If your plan is set up for every Tuesday between 8 am and 4 pm, your treat card will only be functional within that time frame. You'll be able to view your plan restrictions under the Treat Card tab in your account.

If you are still experiencing difficulties processing your purchase, please contact us (+1-855-765-4355) or email us at support@platterz.co